Product updates
Product improvements, shipped features, and Peach AI platform updates from the original trypeach.ai changelog.
September 2, 2026
This week we launched our native Zoho CRM Integration Suite with an embedded Related-List widget and bi-directional sync, alongside a unified WhatsApp messaging usage and cost analytics dashboard.
August 19, 2026
This week we introduced a comprehensive suite of 5 Pipeline Analytics Reports to measure WhatsApp sales and support performance, alongside Custom Playbooks for advanced multi-step visual workflows.
August 12, 2026
This week we are officially launching Peach Pipelines—our chat-native WhatsApp CRM that turns flat conversation queues into visual, action-oriented revenue and support funnels.
August 5, 2026
This week we introduced automated WhatsApp notifications with real-time delivery funnels and activity logs, visual template variable mapping, and accurate unread indicator badges.
July 29, 2026
This week we launched a comprehensive overhaul to our HubSpot Integration Suite with static list sync, bidirectional owner matching, workflow actions, and embedded CRM cards.
July 22, 2026
This week we introduced batched response modes for AI agents, redesigned mobile inbox navigation with offcanvas drawers, and added conversation resolution disposition tracking.
July 15, 2026
This week we introduced Global Search for contacts and messages, contact dispositions reports, inline MCP usage guides, and inbox performance enhancements.
July 8, 2026
This week we introduced the Outbound AI Agent Safety Guard, nested options support in list replies, admin tools, and unassign conversation API endpoints.
July 1, 2026
This week we shipped event deduplication safeguards, added global search support for JSONPath expressions, case-insensitive agent lookup, and navigation enhancements.
June 24, 2026
This week we introduced canned responses with keyboard shortcuts, added OAuth dynamic client registration, improved Claude OAuth support for MCP, and shipped webhook and template editor fixes.
June 17, 2026
This week we introduced the embeddable WhatsApp chat widget for internal CRMs with multi-domain support, added date range filters for broadcasts, OTP masking, and chat broadcast limits.
June 3, 2026
This week we introduced WhatsApp Streams for building visual drag-and-drop customer workflows, added account-level Broadcast Delivery Windows, upgraded the WhatsApp template markdown editor, added inline map previews, and shipped performance and deployment updates.
May 27, 2026
This week we introduced conversation pinning in chat for follow-ups, expanded support for the Meta Conversions API, test broadcasts before launching, template date filters, manual template sync recovery, localized onboarding, and Shopify authentication.
May 20, 2026
We have launched a full conversion tracking system to connect WhatsApp conversation-level events directly to your marketing attribution. Businesses can now track, measure, and optimize the return on investment of WhatsApp campaigns.
May 13, 2026
This cycle introduces custom aliases for WhatsApp phone numbers and business accounts, rich media template previews inside the conversation inbox, and secure delegated onboarding via guest setup links.
Dec 8, 2025
Showcase multiple products or options in one scrollable WhatsApp message
Nov 14, 2025
Nov 6, 2025
You can now check the conversation status directly from the list view.
Oct 30, 2025
Peach AI now connects directly with Freshsales CRM:
Sep 3, 2025
Managing chat escalations is now simpler and more efficient:
Aug 25, 2025
(Peach Dashboard → Agents)
Jul 14, 2025
You can now transform the payload for your webhooks using json paths. You can also edit the webhooks that you’ve already subscribed to.New CRM integration alert - HighLevel CRMPeach AI Agents can now fetch information and update information to records in HighLevel CRM.
Jun 30, 2025
Chat Visibility ControlsYou can now configure the levels of access agents, managers and admins have for chats. You can either have users access only chats assigned to them, or assigned to their teams, all chats or none at all (for users not talking to your customers).Improvements
Jun 23, 2025
Experimental: AI + Human Hybrid chat modeWe have launched 2 experimental features. You can enable hybrid mode for an agent. This will allow you to do a few things:
Jun 9, 2025
Instead of paying for messages to Meta directly, you can now for your messaging usage through Peach. Makes it easy to consolidate all your WhatsApp charges via Peach. This also removes the need to attach Credit Card to Meta when onboarding a new number via Peach.
Jun 2, 2025
Finally browser notifications is live! You can get notified when a chat gets opened, assigned or escalated from an AI agent.
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