Product updates
Product improvements, shipped features, and Peach AI platform updates from the original trypeach.ai changelog.
June 3, 2026
This week we introduced WhatsApp Streams for building visual drag-and-drop customer workflows, added account-level Broadcast Delivery Windows, upgraded the WhatsApp template markdown editor, added inline map previews, and shipped performance and deployment updates.
May 27, 2026
This week we introduced conversation pinning in chat for follow-ups, expanded support for the Meta Conversions API, test broadcasts before launching, template date filters, manual template sync recovery, localized onboarding, and Shopify authentication.
May 20, 2026
We have launched a full conversion tracking system to connect WhatsApp conversation-level events directly to your marketing attribution. Businesses can now track, measure, and optimize the return on investment of WhatsApp campaigns.
May 13, 2026
This cycle introduces custom aliases for WhatsApp phone numbers and business accounts, rich media template previews inside the conversation inbox, and secure delegated onboarding via guest setup links.
Dec 8, 2025
Showcase multiple products or options in one scrollable WhatsApp message
Nov 14, 2025
Nov 6, 2025
You can now check the conversation status directly from the list view.
Oct 30, 2025
Peach AI now connects directly with Freshsales CRM:
Sep 3, 2025
Managing chat escalations is now simpler and more efficient:
Aug 25, 2025
(Peach Dashboard → Agents)
Jul 14, 2025
You can now transform the payload for your webhooks using json paths. You can also edit the webhooks that you’ve already subscribed to.New CRM integration alert - HighLevel CRMPeach AI Agents can now fetch information and update information to records in HighLevel CRM.
Jun 30, 2025
Chat Visibility ControlsYou can now configure the levels of access agents, managers and admins have for chats. You can either have users access only chats assigned to them, or assigned to their teams, all chats or none at all (for users not talking to your customers).Improvements
Jun 23, 2025
Experimental: AI + Human Hybrid chat modeWe have launched 2 experimental features. You can enable hybrid mode for an agent. This will allow you to do a few things:
Jun 9, 2025
Instead of paying for messages to Meta directly, you can now for your messaging usage through Peach. Makes it easy to consolidate all your WhatsApp charges via Peach. This also removes the need to attach Credit Card to Meta when onboarding a new number via Peach.
Jun 2, 2025
Finally browser notifications is live! You can get notified when a chat gets opened, assigned or escalated from an AI agent.
Make WhatsApp your Brand's SuperApp
Build rich, powerful & flexible workflows natively on WhatsApp. From surveys and lead capture to service bookings and e-commerce.
